Accommodating Food Allergies

・For guests with food allergies, we will endeavor to accommodate your needs to the best of our ability if the notification is submitted at least three days prior to your arrival date. , In such cases, we request that you submit the Pre-Stay Questionnaire Regarding Food Allergies, which we will provide you, to review how we can accommodate your requirements.
We will strive to eliminate individual allergens, such as shrimp for shrimp allergies, to the best of our ability. However, we may not be able to accommodate all allergens as flour, soy, and other ingredients may be contained in condiments, making it more challenging to isolate and eliminate individually.
Moreover, sensitivity to allergens varies by individual. While we may be able to eliminate certain food ingredients, we will not be able to completely eliminate trace amounts that may be present on cookware used for hotpots and other dishes.
Due to the operational constraints of our ryokan (traditional inn), it may be challenging for us to fully accommodate your requirements, and therefore, we cannot assume responsibility for your food allergies. For your safety, if you have severe allergies, please consult with your physician in advance.

Chef　Satoshi Wada

Click here for the online questionnaire >>      Click here to print and fill out >>